Play Smart. Stay in Control with qt99.
qt99 is committed to providing a safe, fair, and enjoyable gaming environment for all players across Bangladesh. Our responsible gaming tools put you in charge — set your own limits, take a break whenever you need, and always play within your means.
Our Commitment to Responsible Gaming
At qt99, we believe that gambling should always be an enjoyable form of entertainment — never a source of financial stress, emotional harm, or personal hardship. Our responsible gaming programme is not a legal checkbox; it is a core part of how we operate as Bangladesh's most trusted online casino and sports betting platform.
We understand that the players who trust qt99 come from all walks of life across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and Cox's Bazar. We take that trust seriously. Every tool, policy, and support pathway we have built is designed with one goal in mind: to ensure that every player on our platform remains in control of their gambling activity at all times.
Responsible gaming at qt99 operates on three principles. First, prevention — we make it easy to set limits before problems arise, using straightforward account tools available to every registered player. Second, early intervention — our trained support team is available 24/7 to identify and reach out to players who may be showing early signs of gambling-related harm. Third, recovery support — for players who have developed a problematic relationship with gambling, we provide clear pathways to self-exclusion, account closure, and referral to professional help organisations.
qt99 complies with internationally recognised responsible gaming standards and is committed to continuous improvement. We review our responsible gaming tools and policies regularly to ensure they remain effective, accessible, and genuinely useful for players across Bangladesh.
qt99 uses SSL encryption and strict identity verification to protect your account and ensure a fair, transparent gaming experience for all Bangladesh players.
Responsible Gaming Tools at a Glance
Every registered qt99 player has access to these protective tools — free of charge, available instantly, and effective immediately upon activation.
Deposit Limits
Set daily, weekly, or monthly deposit caps directly from your qt99 account settings. Limit increases require a 7-day cooling-off period; decreases take effect immediately to protect you without delay.
Session Time Limits
Define how long each gaming session can last. Once your limit is reached, qt99 will display a clear notification and, if you choose, automatically log you out so you can step away with ease.
Reality Checks
Enable periodic on-screen reminders that display your session duration and net gaming balance. Reality checks help you stay aware of time and money spent without interrupting your session.
Self-Exclusion
Request a self-exclusion period of 30 days, 90 days, 6 months, 1 year, or permanently. During exclusion, your account is fully blocked and all promotional communications are stopped immediately.
Take a Break
Need a short pause without a full self-exclusion? Use our Take a Break feature to suspend your account for 24 hours, 48 hours, or 7 days — no questions asked, reactivated automatically after the period ends.
Loss Limits
Set a maximum net loss threshold per day, week, or month. Once you reach your loss limit, qt99 prevents further play until the limit period resets, keeping your spending firmly within a boundary you choose.
18+ Age Restriction Policy
qt99 operates a strict minimum age policy. All players must be at least 18 years of age to register an account, make a deposit, or participate in any form of gambling activity on the qt99 platform. This policy is non-negotiable and applies equally to all players across Bangladesh, regardless of the game type or betting format.
Age verification is a mandatory step during the account registration and KYC (Know Your Customer) process. Every new qt99 player is required to submit a valid government-issued photo identification document — such as a Bangladesh National Identity Card (NID), passport, or driving licence — that clearly confirms their date of birth. Accounts that cannot be verified as belonging to an adult aged 18 or above will be suspended pending verification and permanently closed if the age requirement is not met.
Providing false information about your age when registering a qt99 account is a serious breach of our Terms & Conditions. Any account found to have been registered by a person under 18 will be immediately and permanently closed. All deposits made on such an account will be refunded; no winnings will be paid out. Legal action may be taken where appropriate.
Parental Controls and Awareness
If you are a parent or guardian, we strongly encourage you to take steps to prevent underage individuals in your household from accessing online gambling platforms. Practical steps include:
- Using parental control software to restrict access to gambling websites on shared devices.
- Keeping your qt99 login credentials private and never sharing them with minors.
- Speaking openly with young people about the risks of gambling.
- Contacting our support team at [email protected] immediately if you suspect a minor has accessed the qt99 platform.
If a minor is found to have accessed qt99 through a registered adult's account, qt99 reserves the right to close that account and investigate the circumstances fully.
Deposit and Spending Limits
One of the most effective ways to keep gambling within healthy boundaries is to set a firm deposit limit before you start playing. qt99 makes this straightforward through our account settings panel, where you can define the maximum amount you are willing to deposit over any given time period.
Deposit limits at qt99 can be configured at three intervals:
- Daily limit: The maximum total amount you can deposit in any 24-hour period, calculated from midnight BST (UTC+6).
- Weekly limit: The maximum total amount you can deposit across a rolling 7-day window.
- Monthly limit: The maximum total amount you can deposit within a calendar month.
All deposit amounts are measured in BDT (Bangladeshi Taka). You can set limits as low as ৳500 per day to suit your personal budget. There is no obligation to deposit up to any threshold — your limit is a ceiling, not a target.
Decreasing a limit takes effect immediately. This is by design: if you decide you need to spend less, that decision is enforced right away without delay.
Increasing a limit is subject to a mandatory 7-day cooling-off period before the new (higher) limit comes into force. This gives you time to reflect and, if you change your mind, cancel the increase before it takes effect.
Self-Exclusion and Account Closure
Self-exclusion is a powerful tool available to any qt99 player who feels they need a complete break from gambling. When you activate self-exclusion, your account is blocked immediately — you will not be able to log in, make deposits, place bets, or access any game on the qt99 platform for the duration of the exclusion period.
Available Self-Exclusion Periods
qt99 offers the following self-exclusion durations. All periods begin at the moment of activation, which occurs within 24 hours of your confirmed request (in practice, the vast majority of exclusions are activated within one hour):
- 30 days — a short-term break to reset and reflect
- 90 days — a medium-term pause for players who need more time away
- 6 months — a substantial break recommended for players with moderate concerns
- 1 year — a long-term exclusion for players with serious concerns about their gambling habits
- Permanent exclusion — irreversible closure of your qt99 account; your data is retained for legal compliance purposes but the account cannot be reopened
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1Contact Our Support Team
Reach our 24/7 support team via live chat on the qt99 platform or by emailing [email protected]. State that you wish to activate self-exclusion and specify your preferred duration.
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2Identity Confirmation
Our support agent will confirm your account identity using the registered email address and one additional verification detail. This step protects against accidental or unauthorised exclusion requests.
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3Exclusion Activated
Your account is blocked within one hour of confirmation. All active sessions are terminated. Pending withdrawal requests are processed and paid out to your registered bKash or Nagad account. All marketing communications are halted immediately.
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4Returning After Exclusion
For fixed-term exclusions, you may request reactivation after the full period has elapsed and a mandatory 7-day reflection window has passed. For permanent exclusion, no reactivation is possible under any circumstances.
Once a self-exclusion period begins, it cannot be shortened or cancelled before the agreed end date. This is intentional — the cooling-off period is there to support your decision to take a break and protect you from acting impulsively to lift the exclusion. If you are in financial difficulty during the exclusion period, please contact our support team, who can advise on withdrawal of your remaining balance.
Time-Out and
Not every player who needs a break requires a full self-exclusion. qt99's suite of session control tools allows you to manage your time on the platform in granular, flexible ways — without the irreversibility of a formal exclusion period.
Take a Break
The Take a Break feature suspends your account for a short, defined period: 24 hours, 48 hours, or 7 days. During a break, your account is inactive in exactly the same way as during self-exclusion. The key difference is that the account reactivates automatically once the period ends, with no additional steps required from you.
This feature is ideal for players who have been playing for longer than intended, who are feeling stressed about losses, or who simply want a structured pause without committing to a longer exclusion. There is no stigma attached to using this feature — many responsible players use it as a regular reset mechanism.
Session Duration Reminders
You can configure your account to display a notification at set intervals — every 30, 60, or 90 minutes — reminding you how long you have been playing in the current session. The reminder displays your session duration and net activity. You can choose to dismiss the reminder and continue, or log out. qt99 never pressures you to keep playing.
Automatic Log-Out
Set a hard session time limit — for example, 2 hours per session — and qt99 will automatically end your session and log you out when that limit is reached, regardless of what you are in the middle of. Any open bets are settled normally; any winnings are credited to your account balance.
The most effective way to use session controls is to activate them before you begin playing, when you are thinking clearly and not under the influence of an active gaming session. Decide in advance how long you want to play and set your timer accordingly.
Reality Checks in Detail
Reality check notifications show you a clear summary of:
- Total time spent in the current session
- Total amount wagered since your last log-in
- Net position (total winnings minus total wagers)
- A prompt offering you the option to log out or continue
These checks are particularly useful for players who find it easy to lose track of time while playing live casino games or cricket betting markets. Studies on problem gambling consistently show that time distortion is one of the earliest warning signs of developing gambling-related harm — reality checks counteract this directly.
Wager Limits
In addition to deposit limits, qt99 allows you to set per-game or per-session maximum wager amounts. This means that even if you have a large account balance, you can cap how much you stake on any individual bet or game round — keeping your activity proportionate to your entertainment budget.
Recognising Problem Gambling
Gambling is a popular form of entertainment across Bangladesh — from cricket betting during BPL and IPL season to live casino games and slots. For the vast majority of players, it remains exactly that: entertainment. However, for a small proportion of people, gambling can develop into a problematic behaviour that causes genuine harm to their finances, relationships, and mental health.
Recognising the early warning signs of problem gambling is the first and most important step towards getting help. The following signs may indicate that gambling is becoming a problem for you or someone you know:
Borrowing money to gamble, chasing losses in an attempt to win back money, hiding financial transactions from family, spending money allocated for rent, food, or bills on gambling, or feeling anxious about your financial situation due to gambling losses.
Neglecting family, friends, or work responsibilities because of gambling, lying to loved ones about how much time or money you spend gambling, feeling irritable or restless when you are not gambling, or withdrawing from social activities to spend more time on gambling.
Gambling to escape problems, stress, or negative emotions. Feeling a compulsive urge to gamble even when you intend to stop. Feeling guilty or ashamed after gambling sessions. Repeatedly trying and failing to reduce or stop gambling.
Needing to gamble with progressively larger amounts to get the same level of excitement. Spending more time gambling than you planned. Continuing to gamble after reaching your self-set limits. Becoming preoccupied with planning your next gambling session during everyday activities.
If you recognise any of the above signs in yourself or a loved one, please reach out for help immediately. qt99's support team is available 24/7 and will treat your situation with complete confidentiality and compassion. Seeking help early makes a real difference — the sooner a problem is addressed, the easier it is to manage.
Support Resources and Help
If gambling is causing you or someone close to you distress, financial difficulty, or relationship problems, help is available. qt99's own support team is your first point of contact, and we can also point you towards professional guidance and counselling resources.
qt99 Live Chat
Available 24/7 directly on the qt99 platform. Our trained support agents can activate account controls, process self-exclusion requests, and provide a confidential listening ear. No judgement — just practical help.
Email Support
Send a message to [email protected] with the subject line "Responsible Gaming Help". Our dedicated responsible gaming team will respond within one hour, day or night, to assist you with any concern.
WhatsApp Support
Reach our support team on WhatsApp at +880 1700 000 999 during BST (UTC+6) business hours. This channel is well-suited to players who prefer a private, mobile-first conversation about their account.
What Our Support Team Can Do for You
When you contact qt99's responsible gaming support team, we can take the following actions on your behalf immediately:
- Activate a self-exclusion or Take a Break period on your account
- Set or reduce deposit, loss, or wager limits
- Process the withdrawal of any remaining balance to your bKash or Nagad account
- Permanently close your account if that is your wish
- Provide information on professional counselling and gambling support organisations
- Flag your account for enhanced monitoring if you are concerned about your own behaviour but not yet ready for exclusion
All responsible gaming requests are treated with the highest level of confidentiality. Information shared with our responsible gaming team is not used for marketing purposes and is not shared with third parties except where required by law.
Protecting
The safety of young people is a responsibility that qt99 takes with the utmost seriousness. Our platform is designed exclusively for adults aged 18 and above, and we have implemented multiple layers of protection to prevent minors from accessing gambling services.
Technical Safeguards
Every new account registration on qt99 requires age verification as a mandatory step. Our KYC process checks submitted identity documents against Bangladesh National ID records where available. Accounts that cannot be verified are restricted from depositing or playing until verification is complete.
Guidance for Parents and Guardians
Parents and guardians in Bangladesh can take the following practical steps to ensure young people in their household cannot access qt99 or similar platforms:
- Keep login credentials private: Never store your qt99 username and password in a place accessible to children. Use a strong, unique password and enable two-factor authentication on your account.
- Use device-level parental controls: Most Android and iOS devices used in Bangladesh — including those running standard bKash-linked accounts — offer parental control settings that can restrict access to specific websites and applications.
- Supervise shared devices: If a tablet or smartphone is shared between adults and children in the household, ensure your qt99 account is logged out after every session.
- Talk openly about gambling: Age-appropriate conversations about the nature of gambling, its risks, and the importance of responsible play are among the most effective protective measures available to families.
Reporting Underage Access
If you suspect that a minor has gained access to a qt99 account — whether your own account or an account you are aware of — please report it to our support team immediately at [email protected]. We will investigate all such reports promptly and take appropriate action, including permanent account closure and referral to relevant authorities where warranted.
qt99 is an adult gambling platform. If you are under 18 years of age, you are not permitted to register, deposit, or play under any circumstances. Any account found to belong to a minor will be permanently closed and no winnings will be paid out.
Enabling two-factor authentication (2FA) on your qt99 account adds an additional layer of security that makes it significantly harder for any unauthorised person — including a minor in your household — to access your account without your knowledge. Contact our support team to set up 2FA today.
Recommended Parental Control Tools
Consider using trusted parental control software on devices used by your children. These tools allow you to block access to gambling websites at the network or device level, providing an additional safety net beyond our own age verification systems.
Play Responsibly with qt99
Now that you know how qt99 supports responsible gaming, explore our platform with confidence. Set your limits, stay in control, and enjoy cricket betting, casino games, and slots — all designed for safe, enjoyable entertainment.
18+ only | Play within your limits | Gambling should be fun