qt99 Privacy Policy
— Your Data, Protected

When you use the qt99 platform, we collect personal information in three broad categories: information you provide to us directly, information generated automatically through your use of the platform, and information we receive from trusted third-party partners. Below is a full account of what we collect and why.

1.1 Information You Provide Directly

The following categories of information are collected when you register, verify your account, make transactions, or contact our support team:

• Registration data: Full legal name, date of birth, email address, mobile number, and residential address — collected to create and manage your qt99 account.
• Identity verification (KYC) documents: Copies of government-issued photo ID (National ID card, passport, or driving licence), proof of address (utility bill or bank statement), and payment method documentation — collected to comply with our anti-money laundering obligations and to verify that you are aged 18 or above.
• Financial information: Details of deposits and withdrawals, payment method identifiers (e.g., your bKash or Nagad account number, last four digits of card), and transaction history — collected to process payments and maintain financial records.
• Support communications: The content of any live chat, email, or other messages you send to our support team — collected to respond to your enquiry and to improve our service quality.
• Responsible gaming preferences: Any deposit limits, session reminders, cooling-off periods, or self-exclusion requests you set — collected to enforce your chosen protections and to comply with our responsible gaming obligations.

1.2 Information Collected Automatically

When you access the qt99 platform, our systems automatically record certain technical data:

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and language settings.
• Usage and behavioural data: Pages visited, features accessed, games played, bets placed, session duration, click patterns, and navigation paths through the site.
• Transaction logs: Time-stamped records of every deposit, withdrawal, wager, win, and bonus transaction associated with your account.
• Game-round data: The full outcome record of every game round played on your account, including RNG seeds and results — retained for dispute resolution purposes.

1.3 Information from Third Parties

qt99 may receive information about you from the following third-party sources:

• Payment processors: Transaction confirmation data from bKash, Nagad, Rocket, Upay, and our banking partners to verify deposit and withdrawal completion.
• Identity verification providers: Supplementary identity and age-verification data from authorised KYC service providers where additional verification is required.
• Fraud prevention services: Risk signals and device fingerprinting data from fraud-detection partners used to protect your account and the integrity of the qt99 platform.
• Game providers: Session data and game-round outcomes from third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, for the purpose of calculating payouts and resolving disputes.

qt99 uses your personal information only for clearly defined and legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected. The following table sets out each processing purpose, the data used, and the legal basis on which we rely.

qt99 does not sell, rent, or trade your personal information to any third party for commercial purposes. We share your data only with the categories of recipients described below, and only to the extent strictly necessary for the stated purpose.

3.1 Service Providers and Data Processors

qt99 works with a carefully selected group of third-party service providers who process personal data on our behalf and under our instructions. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Sonali Bank, Visa, and Mastercard — to process your deposits and withdrawals securely.
• KYC and identity verification providers: To assist with document verification and age checks where our in-house process requires additional validation.
• Fraud detection and security providers: To analyse risk signals and protect your account and the qt99 platform from fraudulent activity.
• IT infrastructure and hosting providers: Who provide the secure server infrastructure on which the qt99 platform operates.
• Customer support platform providers: Who power the live chat and ticketing systems used by our 24/7 support team.

All third-party service providers who process personal data on behalf of qt99 are required to maintain data confidentiality and to implement appropriate security measures. They may not use your data for any purpose beyond the specific service they provide to qt99.

3.2 Game Providers

When you play games on the qt99 platform, certain session data (such as your player session ID, game outcomes, and stake amounts) is shared with the relevant third-party game provider — Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi — for the purpose of operating the game, calculating payouts, and maintaining game-round records for dispute resolution. These providers operate under their own privacy and security policies.

3.3 Legal and Regulatory Disclosures

qt99 may disclose your personal information to law enforcement, regulatory bodies, or other government authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of qt99, our players, or the public. We will notify you of any such disclosure where we are legally permitted to do so.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of qt99's business assets, your personal data may be transferred to the successor entity as part of that transaction. We will provide reasonable notice to affected players prior to any such transfer, and the receiving entity will be required to honour the commitments made in this Privacy Policy.

qt99 uses cookies and similar tracking technologies to make the platform function correctly, to remember your preferences, to keep your session secure, and to understand how players use the site so we can continue improving it. This section explains what cookies we use and how you can control them.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit — such as your login status, language preference, and the contents of any in-progress session — so that the next time you visit, or as you navigate between pages, the site behaves appropriately. Cookies cannot run programs or deliver viruses to your device.

4.2 Types of Cookies Used by qt99

qt99 takes the security of your personal data seriously. We maintain a multi-layered security framework designed to protect your information against unauthorised access, accidental loss, alteration, or disclosure. The following security measures are in place across all aspects of the qt99 platform.

• 256-bit SSL/TLS encryption: All data transmitted between your device and qt99's servers is encrypted using industry-standard 256-bit SSL/TLS protocols. Our SSL certificate is maintained and renewed continuously.
• Secure data storage: Personal and financial data is stored in access-controlled, encrypted databases hosted on secure infrastructure. Access to these databases is restricted to authorised personnel only, on a strict need-to-know basis.
• Password hashing: Account passwords are never stored in plain text. All passwords are processed through a strong one-way cryptographic hashing function before storage, meaning that even qt99 staff cannot retrieve your password.
• Two-factor authentication (2FA): Players are encouraged to enable 2FA on their qt99 accounts for an additional layer of login security. Internal qt99 systems require 2FA for all administrative access.
• Fraud detection and monitoring: qt99 operates 24/7 automated monitoring systems that flag unusual account activity, suspicious login patterns, and atypical transaction behaviour for manual review by our security team.
• Regular security assessments: Our platform infrastructure undergoes periodic security reviews and vulnerability assessments to identify and remediate potential weaknesses before they can be exploited.
• Staff training: All qt99 staff who handle personal data undergo regular data protection and security awareness training. Access to player personal data is logged and audited.

qt99 retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply to the main categories of personal data we hold.

As a player on the qt99 platform, you have a number of rights with respect to your personal data. qt99 is committed to facilitating the exercise of these rights promptly and without unnecessary restriction. To exercise any of the rights described below, please contact our privacy team at [email protected] with the subject line "Privacy Rights Request".

• Right of access: You have the right to request a copy of all personal data that qt99 holds about you. We will provide this in a structured, commonly used, machine-readable format within 30 days of receiving your verified request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Many details can be updated directly through your account settings; for KYC-related corrections, please contact our support team.
• Right to erasure ("right to be forgotten"): You may request the deletion of your personal data. We will comply unless we are required to retain the data for legal reasons (such as anti-money laundering record-keeping obligations). We will explain any retention that must continue at the time of your request.
• Right to restrict processing: In certain circumstances (for example, while the accuracy of data is being contested), you may request that qt99 restrict how it processes your data. During a restriction period, we will hold the data but not actively process it.
• Right to data portability: Where processing is based on your consent or on contract performance, you have the right to receive your personal data in a portable format so that it can be transferred to another service provider of your choice.
• Right to object: You have the right to object to the processing of your personal data where qt99 relies on legitimate interests as the legal basis. If you object, we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before the withdrawal.

The qt99 platform integrates with a number of trusted third-party service providers to deliver a complete gaming and betting experience to players across Bangladesh. When you interact with these third-party services through qt99, some of your data may be processed by those providers in accordance with their own privacy policies.

qt99's primary third-party service relationships relevant to your privacy are as follows:

• Game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi): These providers supply the casino games, live dealer tables, and sports betting features available on qt99. Session identifiers and game-round data are shared with them to operate the games and settle results. Each provider maintains its own data security standards consistent with international gaming industry requirements.
• Payment partners (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Sonali Bank, Visa, Mastercard): When you make a deposit or withdrawal, the relevant payment provider processes your transaction data under its own terms and privacy policy. qt99 receives only a transaction confirmation and payment reference — we do not store your full bKash PIN, card CVV, or internet banking credentials.
• Analytics providers: Anonymised and aggregated usage data may be processed by analytics tools to help qt99 understand platform performance and user behaviour. This data does not identify individual players.

qt99 is not responsible for the privacy practices of third-party providers. We encourage you to review the privacy policies of any third-party service you interact with directly, particularly your payment provider (such as bKash or Nagad) and your internet browser provider.

The qt99 website does not contain links to external third-party websites for commercial or advertising purposes. Any links present on the site are solely to internal qt99 pages.

The qt99 platform is strictly intended for adults aged 18 years and above. qt99 does not knowingly collect, store, or process personal data from individuals under the age of 18. We take our responsibility to protect minors seriously and have implemented the following safeguards.

• All new accounts are required to undergo age verification as part of the KYC process. Registration is blocked for any individual who cannot confirm they are aged 18 or above.
• qt99 employs automated and manual review processes to identify accounts that may belong to individuals under 18. Any such account will be immediately suspended pending verification, and if the suspicion is confirmed, the account will be permanently closed.
• Any deposits made by a verified underage individual will be fully refunded to the payment method used. No winnings generated on an underage account will be paid out.
• If you are a parent or guardian and believe that a minor in your care has created an account on the qt99 platform, please contact us immediately at [email protected]. We will investigate and take appropriate action within 24 hours of receiving your report.

qt99 reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable law, our data processing practices, the services we offer, or the technology we use. We will always keep this page up to date with the most current version of our Privacy Policy.

Where changes are material — meaning they significantly affect how we collect or use your personal data, or materially reduce your privacy rights — qt99 will provide at least 14 days' advance notice via email to your registered address and via a prominent notice on the qt99 platform. For minor updates (such as clarifications to existing language, corrections of typographical errors, or updates to reflect new payment methods), we may update this policy immediately without advance notice.

The "Effective Date" at the top of this policy reflects the date of the most recent update. We recommend that you review this Privacy Policy periodically so that you remain informed about how qt99 handles your personal information. If you disagree with any changes to this policy, you have the right to close your account before the revised policy takes effect.

Your continued use of the qt99 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way qt99 handles your personal data, our privacy team is available to assist you. We aim to respond to all privacy-related enquiries within one business day and to resolve all formal requests within the timelines set out in Section 7.

You may contact the qt99 privacy team through any of the following channels:

• Email: [email protected] — please use the subject line "Privacy Enquiry" or "Privacy Rights Request" so your message is routed directly to the relevant team member.
• Live Chat: Available 24/7 directly on the qt99 platform. Our support agents can handle general privacy questions and escalate formal rights requests to the privacy team on your behalf.
• WhatsApp: +880 1700 000 999 — available during Bangladesh Standard Time (BST, UTC+6) business hours for urgent privacy concerns.

When submitting a formal privacy rights request (such as a data access, rectification, or erasure request), please include your registered email address and a brief description of your request so that we can locate your account and respond efficiently. We may need to verify your identity before processing certain requests to protect the security of your account.